RobotFX Refunds Policy

Because RobotFX Ltd. specializes in non-tangible, digital software goods (MetaTrader Expert Advisors and Indicators), software licenses are sold on an "as is" basis once delivered and activated. To protect both buyer and seller, free demonstration and trial versions of our tools are available for download so clients can thoroughly test functionality on demo accounts prior to completing a purchase.

Eligibility for Full Refunds

Full refunds are issued strictly under specific delivery service level conditions:

• Delivery SLA Guarantee: If customized delivery of a purchased software license exceeds our 3-day service window from the time of order placement, the buyer is entitled to request a full refund.
• Exceptions to Delivery SLA: The 3-day guarantee does not apply if the buyer delays providing necessary setup parameters (such as MT4/MT5 account numbers) required for license compile and activation.

Product Exchanges and Incorrect Purchases

If you accidentally purchase the wrong product or version (e.g., selecting MT4 instead of MT5), we offer complimentary software exchanges:

• Contact our support team within 14 days of purchase before key activation to request a product exchange or credit toward another RobotFX tool.
• If you experience technical configuration challenges after installation, please consult our Troubleshooting Guide or reach out to our help desk before requesting an exchange.

Refund Processing Timelines

When a refund request is approved, funds are returned directly to the original payment method used during checkout (Credit Card, PayPal, or Crypto gateway).

Approved refunds are initiated immediately by our processing team, and funds typically settle back to your issuing bank or account within 3 to 7 business days depending on your financial institution.

Contacting Customer Support

If you have questions regarding an existing order, need license adjustments, or wish to submit a inquiry, please reach out directly via our Contact Support Page.