Due to the fact that we are commercializing software goods, we do not offer full refunds. RobotFX software products are to be sold/used as they are. This is the normal refund policy for general software products and it is meant to protect the seller. Besides this, the customers have the possibility to download and try any of our paid products before buying, for free.
However, if the delivery of an Extended license product is delayed (we aim to deliver in maximum 3 days), the buyer has the right to ask for a full refund and this will be granted. Exceptions are those situations when the buyer specifically informs us that they don’t have a live trading account number yet, and so we won’t be able to customize his/her product.
There are also very special circumstances when we may offer a certain discount or another product in exchange, usually it happens if the customer buys the wrong product.